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Customer Support Engineer

Engineering  India

This position is intended to provide technical support to customers, both in terms of ongoing support and maintenance and in relation to project activities associated with the 3S product portfolio.

Tasks & Responsibilities:

  • Perform the agreed periodic and proactive maintenance and operations activities at customer installations
  • Act as the first point of contact for issue management at the customer site
  • Support the project activities required to be performed at the designated site
  • Register customer issues using G&D trouble reports and assist Global Support with problem resolution
  • Provide technical expertise and support for customer queries regarding features and use cases of installed hardware and software
  • Run regular reports on system performance for customers
  • Provide daily reports of site activities to managers
  • Pursue customer-initiated issues to closure and provide closure reports
  • Understand the agreed set of periodic and reactive activities to be performed at the customer site as per the SLA between G&D and the customer
  • Provide professional advice and technical consultation for sales and project management teams
  • Travel to customer sites as advised by the reporting manager

Education & Training:

  • University degree in IT, computing, or electronics

Technical know-how:

Mandatory:

  • Sound knowledge of SUN Solaris / any Unix-based platform
  • Working knowledge of Oracle DBA activities and basic SQL writing
  • Working knowledge of network communications such as TCP/IP, http, https, and ftp
  • Familiarity with all types of GSM / SIM / mobile device

Nice to have

  • Knowledge/experience of Veritas clusters or other such technologies
  • Familiarity with the GSM SMSC / other VAS systems
  • Working knowledge of JSP / WML technology

Soft Skills:

  • Experience in dealing with customers
  • Accomplished team player
  • Good analytical and problem-solving skills
  • Strong written and oral communication skills
  • Willing to travel frequently, both within the country and overseas
  • Self-motivated, innovative, and organized

Related experience:

  • 1 to 3 years

 

Application:

We welcome your application and look forward to the possibility of you joining us! Send your application by e-mail. Please mention the Job Code as mentioned in the description in Subject of your email.

Human Resources

+91 124 4168-544

careers.india@gi-de.com

 

Job Code

Code: §S-Service-001