career/jobs/

Electromechanical Field Service Technician II

Engineering  Seattle, WA, United States

Giesecke+Devrient Currency Technology America, Inc. is seeking a Electromechanical Field Service Technician II to join our growing team in Seattle, WA. We are an established organization with a strong global presence and excellent reputation as one of the leaders in our industry.

Discover Your Passion for the World of Banknotes. G+D Currency Technology is a market leader in creating innovative solutions for banknotes and banknote processing systems. We are a trusted partner to central banks and the currency industry, increasing security and efficiency in the money cycle. As part of Giesecke+Devrient Group, we offer a wide range of development opportunities in an international, family-owned company that has more than 11,000 employees worldwide. In addition to a competitive salary, you can expect an excellent package of benefits, and flexible working conditions.

DUTIES AND RESPONSIBILITIES:

  • Applies company policies and procedures to diagnose and repair mechanical, hardware, software, and systems failures.
  • Responds to service calls promptly, performs maintenance of equipment systems at a customer site on a variable shift schedule that is determined by customer needs, and assists operators with operational problems that occur during a shift.
  • Performs all administrative duties including record keeping, reporting, and inventory management in an accurate and timely manner.
  • Maintains and develops technical competence through formal training programs, on-site training, and on-the-job training.
  • Adheres to all required company policies concerning confidentiality of company information as well as customer policies procedures including Custody and Control Procedures.
  • Manages parts inventory, coordinates shipment of parts for repair and replenishment, and maintains the inventory of tools and test equipment.
  • Records maintenance activities using approved methods and procedures.
  • Follows escalation procedures to ensure that problems are resolved expeditiously and that timely communications are maintained with designated G&D personnel and customer management.
  • Actively promotes a high level of customer satisfaction by maintaining open communications and providing pro-active attention to customer requirements.
  • Demonstrates flexibility to travel, as necessary, in support of business needs, including travel to provide coverage for other Field Engineers during vacations, illnesses, etc.  Coverage can be at a home site or could require travel to other sites.
  • Performs all activities in a safe manner and adheres to company policies and procedures relating to safety.
  • Performs other duties as assigned.


QUALIFICATIONS & SKILLS:

  • AAS Degree in Electrical/Mechanical Engineering or another relevant discipline or high school diploma (or equivalent) plus two years’ work experience (preferably in a field service environment) required.
  • Hands on experience with electro-mechanical equipment a plus.
  • Must possess effective oral and written communication skills.

We look forward to receiving your online application at https://www.gi-de.com/en/us/currency-technology/career/jobs/.

Giesecke+Devrient Currency Technology America, Inc. is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity

  Apply here