Commercial Service Administrator (Temporary)

Administration  Dubai, United Arab Emirates

Looking for a temporary Commercial Service Administrator to assist the Commercial Service Manager for six months.

Scope and Purpose:

The Commercial Service Administrator is a part of service back office staff, the primary interface with Sales Department and  Service Operation. This position requires a tactful, insightful, empathetic yet long term profit-focused individual who exhibits a strong sense of urgency and is able to address issues constructively while working through difficult situations. Cultivates a customer focused culture consistently, delivering exceptional customer service and satisfaction, and coordinates all service support activities consistent with strategic team and company goals & objectives. Requires exceptional attention to detail, excellent communication skills and timely follow-through. Consults with Sales, CAM, Service Operation or administrative staff to create channels of communication with and for benefit of customer satisfaction.

Key Result area & responsibilities:

  • Collect monthly service activities from BCEAO and BEAC, follow-up and update the monthly availability of the systems, Communicate with the customer.
  • Collect all Service Requests from BCEAO and BEAC, and compare with the monthly service activities received from BCEAO and BEAC. Inform the customer when the process hasn’t been followed properly.
  • Fill-up Pricing Sheet with Service Costs for any request from Sales Department.
  • Collect and analyse the Service Costs Elements, Provide an annual analysis per CB
  • Maintain and update E-share documents related to Service (PS, AMC, Addendum, etc)
  • Issue AMC, addendum and Subcontract as per Sales request
  • Insure Service Request Form, Pricing Sheet and AMC (if any) are aligned with the Sales offer
  • Develop and maintain positive working relationships with internal and external customers, team members.
  • Occasional overtime and work hours other than Sunday - Thursday may be required.
  • Ensure department compliance with Company health, safety and environmental policies , and company ethics have been strictly followed.
  • Other duties as required for Commercial Service.

Job Requirements:

  • Education/Training: Associate’s Degree or 3-5 years of related experience in Technical Service is required. Equivalence achieved through comparative work and life experience is acceptable
  • Experience: Prior hands-on experience worked in Service Department  minimum of 3-5 years of experience. Computer literacy, competency in use of all programs within MS Office Suite (Excel) and aptitude for learning specialized software programs.
  • Knowledge/Skills:   Strong proficiency in data analysis and associate reporting are required. Possess the ability to communicate effectively and tactfully with other team members and customers wherever required.

Soft Skills Requirements:

  • Possess excellent organizational, communication, interpersonal skills with the ability to multi-tasking.
  • Ability to learn, open-minded, curious.
  • Detail oriented
  • Excellent customer service skills and the ability to handle stressful situations.
  • Self-motivated, reliable, and accountable individual
  • Proficient in English and French languages; Arabic/Portuguese a plus.  

Work Environment:

  • Majority of job functions will be performed within an office environment.
  • Ability to travel from time to time

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