Our Service Principle: Individual and Needs-Based
We guarantee reliable support for banknote processing systems with our service contracts, and offer a range of needs-based service packages for you to choose from.
Our objective is to guarantee the best possible availability of our systems. With experienced and qualified technicians as well as our global network of branches and service teams, we ensure that faults do not result in long periods of downtime.
The benefits of our services
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Customized and tailored support
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Cost control for maintenance and service
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Systematic scheduling of maintenance tasks for optimum system availability
Services in the Package: What We Offer
Every customer has different needs and expectations. We have therefore put together a variety of service packages tailored to individual requirements – from basic inspection contracts to comprehensive service.
Supported Care
With this variant, customers ordinarily service their systems themselves. We offer them various levels of technical support, depending on the individual agreement.
Classic Care
Within this service package, we are responsible for system maintenance. We regularly visit the customer’s site and perform routine tasks. We respond quickly to any system errors. In addition, we rely on preventive maintenance, i.e. wear parts are replaced even before they fail, or may cause errors.
Managed Care
With this option, our experts are constantly by your side. Maintenance is performed quickly and automatically, depending on system utilization, and errors are also immediately resolved. We also coordinate preventive measures to prevent failure during ongoing operation, and so our customers receive comprehensive care at predictable costs.
Remote Service: Support through Remote Access
Remote service complements the G+D Currency Technology service offering. Remote diagnostics enable us to analyze our customers’ system faults without needing to attend on-site. This enables us to respond on short notice – and act quickly.
Our customers receive comprehensive support – either by phone or, if preferred, via remote access by our specialists. As part of a maintenance contract, diagnostic information gained through remote access also enables optimal preparation for our service technicians.
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