Service Design Manager


Service Design Manager

Engineering  Spain

We are looking for a SERVICE DESIGN MANAGER to staff our new established Operations Center in Barcelona.

Drive assigned End to End Service Design projects based on G&D Mobile Security product platforms. This includes holistic service definition, design and enhancement of existing infrastructures and environments and support models.


  • Being part of initial and on-going service solution design process
  • Consult toward Product Management - Services and/or R&D in relation to technical implementations of a service idea
  • Implement test environments and prove of concept set-up to validate technical feasibility of a service
  • Assure a new service meets the operational, maintenance and administrative standards of G&D Mobile Security-Managed Services
  • Design, own and improve dedicated generic Service transition or operation processes
  • Ensure that Service Packages are well defined and documented in the Service Catalogue in coordination with Service Catalogue management
  • Support specific service fine tuning and optimisation processes
  • Create a holistic service management environment based on existing or new products, resp. 3rd party products where appropriate.
  • Guiding and triggering development of IT-designs and drive necessary enhancements in products enabling new service features (e.g. HA and DR capabilities, specific new features for product administration) the product platform might not initially support.
  • Own a service design process from the initial idea until transition to service operations.
  • Support the service design team activities with specific product knowhow.
  • Assist in the specification and estimation of service projects where appropriate for bid work.

Skills (must):

  • University Degree or equivalent experience
  • Very good understanding and ideally also working experience with G&D Mobile Security product platforms
  • Solid understanding and proven track record in design of IT-infrastructures, architectures and solutions
  • Proven track record in project management
  • A technical education
  • Fluent written and verbal English
  • Able to write specifications and processes and be proficient in technical dealings, training and workshops with internal teams as well as customers on the phone and in meetings.
  • ITIL Foundations v3 certified.
  • Ability to work across cultures.
  • Experienced presenter
  • “Driver” mentality, strong sense of ownership
  • High integrity
  • Experience of project management and/or IT consulting, preferably within in an international telecommunications or IT products & services environment
  • Knowledge about Certification frameworks as e.g. SSAE-16, SOC1, SOC2, ISO27001, ISAE 3402

Skills (advantageous):

  • Experience with HA and DR solutions and development of business continuity plans.
  • Experience from a network operations center, helpdesk services or other remote support and operations center.
  • Good IT-skills with specialisation in IT-networks and IT-security, but also able to cover operating systems, web application servers and databases.
  • ITIL Expert certification would be beneficial
  • Knowledge of NFC, Global Platform, VISA and MC security specifications and mobile communication
  • Basic cryptographic (algorithm, keys) knowledge
  • University degree level
  • Certification on project management (preferably PRINCE 2)

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