Optimize system longevity with our operation and maintenance services
From preventive maintenance to AI-based health monitoring, our comprehensive operation and maintenance services ensure your systems operate at peak levels, maximizing uptime and performance. Our customer-focused approach includes a wide range of services, supported by genuine, manufacturer-certified spare parts that preserve the high quality of our systems. With a global network of over 1,600 service experts, you can rely on us to maintain your operations efficiently, on time, and within budget, maximizing both system uptime and productivity.
Our commitment to excellence in operation and maintenance services provides you with peace of mind and promotes the long-term efficiency and longevity of your currency management solutions. By leveraging AI-based monitoring technologies, we continually oversee the health of your systems, enabling proactive identification and resolution of issues before they affect your operations. This preventative strategy not only extends the lifespan of your systems but also enhances the efficiency of your cash processes.
Building on this foundation, we are fully equipped to handle any emergency scenarios that may arise. Our G+D Care Center offers worldwide professional support, ensuring rapid assistance and solutions to all your queries. We guarantee quick response times through various channels, including phone calls, emails, the G+D Business Portal and our G+D Remote Solutions, facilitating rapid corrective maintenance and uninterrupted cash operations. Additionally, our highly skilled technicians are available for on-premises support, providing direct, hands-on assistance to ensure swift resolutions of any issues and maintain continuous system performance.
We prioritize the swift delivery of genuine, manufacturer-certified spare parts to any location and also provide a wide array of tested consumable materials, such as band paper and shrink wrap, to ensure seamless system operation. For damaged components, our depot repair service allows you to send systems or parts to your nearest G+D Repair Center, where we focus on quick repairs and returns. For certain components, we also offer an optional replacement service to quickly restore full system functionality, minimizing operational disruptions and maintaining high productivity.
This comprehensive approach not only extends the life of your systems but also ensures optimal performance, delivering reliability and efficiency you can count on.
High-value service packs tailored to your individual needs
Our efficient and cost-effective G+D Service Packs aim to maximize system availability, providing you with strong confidence in your system’s performance. Choose from our tailored options: Starter Care, Premium Care, and Enterprise Care. Whether you require basic support or comprehensive coverage, our G+D Service Packs are designed to ensure smooth and efficient operations, safeguarding your investment while maintaining the highest standards of performance and reliability.
Maximizing efficiency with G+D Remote Solutions
Equipped with advanced visual and remote support capabilities, our G+D Remote Solutions empower our technicians to resolve issues even faster, significantly enhancing operational efficiency and minimizing downtime. Engineered with robust security measures, these solutions adhere to the highest safety standards, ensuring you maintain full control over your system data and access at all times. Our remote experts are ready to quickly and effectively address any issues through real-time diagnostics and repairs, guaranteeing optimal performance of your systems, no matter your location.
Benefits of our operation and maintenance services
- Tailored options: Receive support that fits your specific needs, helping you manage costs effectively.
- AI-based health monitoring: Benefit from systematic scheduling of maintenance tasks to ensure your systems always run at peak levels.
- High-quality spare parts: Use only quality-tested spare parts directly from the manufacturer, designed for optimal performance and durability.
- Global service experts: Receive swift support from our technicians, available on-site or online, no matter your location.
- Rapid response and delivery: Experience fast reaction times and expedited deliveries, minimizing downtime and boosting productivity.
» Thank you G+D team for transforming BCA's dream into reality: the first fully automated Cash Center for commercial banking in the world. G+D Indonesia provides 24-hour maintenance service to ensure the smooth operation of the BCA Cash Processing Center. We appreciate and value the support and service that G+D gives to us. «
Ibu Anna Susilowati
Senior Vice President of Electronic Banking Service BCA, Jakarta, Indonesia
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Our Services Solutions
Optimize the efficiency of your cash operations with our innovative service solutions.
Maximize your system availability with our efficient and cost-effective G+D Service Packs.
G+D Remote Solutions
Experience G+D’s remote solutions offering secure, real-time assistance from technical experts.
Get in touch
If you have any questions about our end-to-end business solutions or about our SecurityTech company, seek expert advice, or want to give us your feedback, our team is here to support you, anytime.