Individual Services throughout the Product Lifecycle
We think long-term – both with respect to customer satisfaction and the useful life of our banknote processing systems. We therefore offer an array of relevant services throughout the lifecycle of our products.
Every banknote processing system goes through various phases in its lifecycle – from planning and installation to maintenance. We want our customers to be able to efficiently utilize the full potential of the system, from day one until the end of use.
G+D Currency Technology provides you with support through all phases, with qualified staff, technical expertise, and a global service network. We react quickly and reliably when you need support – through a remote connection, on the phone, or with a technician visiting you on-site. After all, the range of services is flexible and modular in structure, and is always based on individual needs. We take care of everything from employee training to the maintenance service, and disposal.
Real service quality can only be achieved if the services offered also meet the relevant requirements. Therefore, it is important for us to communicate closely with our customers at every stage of our relationship. G+D Currency Technology employs more than 1,000 qualified service staff worldwide. We strive for precise, quick and solutions-oriented fulfillment of our customers’ wishes.
Smooth operation starts with professional planning. We also provide advice on all the key questions regarding installation and start-up – from the individual customer’s perspective.
Our customers benefit from a wide range of training options for users, administrators, and technicians. Experienced trainers build up the knowledge of all employees.
We reduce downtime by providing expert support to analyze and resolve issues. One call to our Support Line is enough.
Every customer has different needs, so we offer different service packages tailored to individual requirements – from basic contracts to comprehensive service.
Our top priority is ensuring reliable operations, achieved through our global repair and spare parts service.
Always state-of-the-art: Hardware and software upgrades, updates and overhauls not only achieve functional improvements, but also increase performance and efficiency.
We offer convenient access to all the relevant information via our web shop, including a spare parts catalog, and an asset manager via a secure online connection.
Our services support the system throughout its lifecycle. Specialists will also provide help and advice for relocation and disposal processes.
The full spectrum of services for banknote processing systems.