Issuance on the spot – Convego® Instant Issuance Kiosk
For many years now, self-service kiosks featuring banking services such as cash withdrawal or account servicing options have been a part of banking offers. And customers have come to rely on these automated options. By extension, offering card issuance at a kiosk deepens the customer relationship, and shortens time between customer acquisition and card activation. This conveniency also reduces the time between signup and first use of the card. In addition, it increases potential revenues and boosts loyalty.
Benefits
- Resource efficiency: Automated kiosks allow more efficient staffing, that results in more flexible resource deployment
- Optimized customer journey: Offering an instant issuance kiosk allows customers to choose the service options that matter to them, increasing customer engagement and brand loyalty
- Wider access: By offering kiosks outside the bank branch office, customers can be served in more places and access banking services in rural or isolated environments
- Issuance choice: Implementing an alternative to traditional postal delivery reduces environmental impacts and ensures smoother issuance process
Our success formula for positive customer experience: speed, security, and convenience
Our Instant Issuance Kiosk allows new customers to print their first card. It is also available for existing customers who require a replacement card because it has expired. The interface and customer journey are smooth, straightforward and can be completed in less than 15 minutes. With our instant issuance solution, the average length of time between card activation and first use is significantly reduced.
Downloads
Download Convego® Instant Issuance Kiosk briefing
The must-have discipline in the card issuance process is speed, from activation to usage. Our Instant Issuance Kiosks are a convenient example illustrating how you can respond to our fast-paced society.
Download case study
Convego® Instant Issuance Kiosk – a secure device that authenticates a customer, prints their bank card, and lets them activate it just as easily, with easy-to-use interfaces and mobile apps. A bank based in Libya has already installed more than 40 of them in its branches, with another 25 planned in a variety of locations. This case study explores what drove the bank to decide on kiosks as their solution – across several use cases.
Onboarding with Instant Issuance Kiosks
63% of consumers say a seamless, end-to-end experience is the most important consideration when opening a bank account. Adding onboarding functionality makes instant issuance kiosks even more useful. Onboarding at the kiosk enables both account opening and card issuance, with strong authentication and identity checks – enabling the customer’s card to be printed within minutes. Our rugged and robust kiosks, combined with our tested and trusted software solutions, ensure that your onboarding solution will work first time – and every time – in even the most difficult or remote locations. Our technology is ready-to-go. Making it a complete solution for rapid, scalable installation, no matter how complex your environment.
The benefits of instant onboarding kiosks
- Multi-channel acquisition
- Higher conversion and revenue
- User convenience
- Immediacy
Convego® Instant Issuance Kiosk Onboarding
Superior issuance services to boost customer relationships
Today modern banking customers expect secure, convenient and speedy service from their bank, which is configured around their needs and lifestyle. We understand the pressure that creates that for you. We pride ourselves on delivering highly secure, quality products in the shortest possible time. We provide one-stop shop service to handle your project from development, customization and production through to packaging and secure delivery.
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If you have any questions about our end-to-end business solutions or about our company, seek expert advice, or want to give us your feedback, our team is here to support you, anytime.