Woman interacting with a bank kiosk terminal

Convego® QuickCard

Instant self-service issuance with our dispensing kiosk

Convego® QuickCard offers issuers an opportunity – to quickly and easily deploy a self-service, automated dispensing kiosk. With the kiosks in place, new customers can choose to collect their cards within seconds of a successful application, or existing customers can receive an emergency replacement card immediately, at a time and place of their choosing. It’s a simple, efficient, and customer-centric approach to card issuance.

Self-service issuance enables:

  • Faster time to first use: self-serve customers on average use their card within 8hrs, compared to five days through standard issuance
  • Complete activation: cardholders are more likely (~100%) to activate their cards after being dispensed, compared to 60-70% when cards are issued centrally
  • Increased usage: on average, customers spend 32% more in their first 30 days, when compared with cards issued centrally

The power of self-service

Not long ago, opening a bank account or receiving a new payment card meant paperwork, long waits, and multiple branch visits. Long processes were something to be endured, an unavoidable part of the banking service. 

People now demand immediacy, personalization, and the ability to manage their financial lives on their own terms – and they’re willing to switch banking providers to get it.

Hand holding a bank card near a contactless reader
33%

of customers stated they would switch if another financial institution aligns more closely with their needs.

47%

of prospective customers reported having abandoned a card application due to poor experiences.

64%

of customers surveyed wanted more self-service options in branches.

89%

of US customers say they enjoy self-service kiosks.

Introducing Convego® QuickCard

Rapid card collection for instant customer satisfaction.

Convego® QuickCard offers issuers an opportunity – to quickly and easily deploy a self-service, robust, and automated dispensing kiosk that can be free-standing or embedded within a wall like an ATM. With the kiosks in place, new customers can choose to collect their cards within seconds of a successful application, or existing customers can receive an emergency replacement card immediately, at a time and place of their choosing. It’s a simple, efficient, and customer-centric approach to card issuance – without the need to print and personalize cards.

Person standing in front of a card collection kiosk

The customer journey

Smartphone app showing "Order new card" screen
1. Registration

A new customer applies for a card online or in-store, or an existing customer asks for a replacement card from their bank.

Smartphone displaying map with kiosk locations
2. Authentication

Once approved, the customer selects their preferred pickup location and receives an authorization code via SMS, email, or in-app message.

Person entering a verification code on kiosk screen
3. Verification

At a time that suits them, the customer visits their preferred kiosk and enters the authorization code.

A hand collecting a gold bank card from the kiosk
4. Collection

The kiosk validates the code with a central server, and then dispenses a card, reading the magstripe and shares a unique ID code with the central server, to identify which card has been given to the customer.

Smartphone app with card activation menu
5. Activation

On receipt of the card, the customer follows instructions to activate the card and receive their PIN digitally.

Convego® QuickCard: key benefits

For issuers and customers alike, embracing a self-service approach unlocks a range of benefits:

Revenue

improved customer acquisition and early activation rates

Convenience

faster, easier, and more customer-centric card issuance journey when compared with standard issuance processes

Brand recognition

stand out from the competition with a differentiated self-service strategy, and expand your brand footprint outside your traditional branch model

Cost efficiencies

a self-service approach optimizes cost, timing, and resources, as packaging and shipping costs are eliminated while processes are streamlined

Reduce fraud

an instant, self-service issuance process allows customers to avoid card or pin mailer interception and the resulting fraud

Ressources

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Get in touch

If you have any questions about our end-to-end business solutions or about our SecurityTech company, seek expert advice, or want to give us your feedback, our team is here to support you, anytime.