Convego® Message Smart Interact: Banking Omnichannel Solutio

Interactive banking presentation with multiple stations and virtual displays in a futuristic design.

Introduction
How they work
Key benefits
Resources
Related solutions

Consumer expectations are at an all-time high, yet it’s harder than ever to capture their attention. Agility, innovation, and engaging solutions are needed to deliver satisfying experiences for customers throughout the onboarding journey.

To stay relevant, financial brands should be harnessing every opportunity to elevate moments of interaction with consumers and using dynamic, phygital experiences to drive impact. One way to do this is through enhanced, interactive packaging. Far from a gimmick, enhanced packaging has emerged as a key component of a lifestyle-driven marketing strategy that helps consumers feel and enjoy an elevated status.

Convego^® Message Smart Interact, from Giesecke+Devrient (G+D), facilitates an omnichannel strategy that combines the familiarity of physical banking with the speed and convenience of the digital era. But the benefits for brands run deeper – a combined approach allows banks to streamline onboarding and integrate it with a plethora of promotional content.

One piece of paper unlocks your customers’ access to a world of digital experiences – ones that you control and curate to deliver the best onboarding and activation journey for your customers.

Hand holding a smartphone displaying a banking app next to an interactive paper with instructions.

Convego^® Message Smart Interact Touch

Engaging and simple to use, Convego^® Message Smart Interact Touch adds real interactivity to physical mail. Just place a phone on the paper and press a button – users can activate a card, set a PIN, or access useful guides, information on benefits, and targeted offers, depending on your needs!

How it works:

Place a phone on the marked area
Press a button to activate cards or manage settings
Access benefits, offers, and more

Available as an A5 sheet with an optional A5 folder to hold it, it’s a smart, paper-light solution that bridges offline and online with ease.

Convego^® Message Smart Interact Tap

A great-value option that engages and delights customers. Tap and go with Convego^® Message Smart Interact Tap. Link to web content, from video to AR content. AR content can come to life in front of your eyes, projecting on to the paper itself. Great value, great experiences.

How it works:

The customer only needs to open and then tap their smartphone on the NFC-enabled paper to launch the web content of your choice.
From a web page to complex augmented reality (AR), you can deliver unique digital experiences from a single piece of paper.

Graphic of a smartphone on interactive paper prompting to hold the phone for offers.

Convego^® Message Smart Interact Scan

Maximum value while still offering a familiar experience for your customers that still engages and drives action. Discover Convego^® Message Smart Interact Scan. Add a printed QR code to your printed content. Just scan and instantly connect the physical card to engaging digital content.

How it works:

Using a familiar QR code mechanic, the customer simply opens their camera and scans the code.
This action lets you deliver a range of web content, from video to web links.

Two people standing in front of an interactive display instructing them to scan a QR code.

Customers are more likely to interact with content that is dynamic and engaging, leading to longer engagement times and a more memorable experience. This benefits not only the awareness of your banking brands, but also the ease of interaction with your brand during card issuance.

With just a simple tap or touch, customers can easily access important information and services, making it incredibly user-friendly. This versatility allows banks to incorporate the technology into a wide range of materials, from welcome kits to promotional brochures, ensuring seamless engagement at multiple touchpoints.

The novelty of interacting with physical materials in a digital world appeals to a wide audience, from traditional to tech- savvy customers, sparking curiosity and interest in your offerings. This unique feature sets your bank apart from competitors and creates a lasting impression.

By providing an innovative, memorable interaction with your services, customers are more likely to return and engage with your bank on an ongoing basis, driving long-term relationships and increasing retention rates.

Position your bank as a leader in innovation, appealing to consumers who value convenience and forward-thinking services. This helps reinforce your brand as a trusted, reliable institution with a focus on meeting customer needs through cutting-edge solutions.

Eliminate the need for additional apps or complex digital solutions, reducing complexity and freeing up resources. Easily integrated into your existing printed materials, it enhances the customer experience without disrupting your current processes or requiring additional infrastructure, making the solution both cost-effective and efficient.

Brochure

Discover the phygital possibilities with Convego^® Message Smart Interact’s family of interactive solutions.

Learn how our solutions elevate the welcome and onboarding experience with an expert blend of striking physical collateral and rich digital content.

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Control and customize your printed communications with Convego^® Message Designer. Tailor every message for maximum impact using intuitive tools and templates.

Transform every customer touchpoint into a branding opportunity with Convego^® Message. Deliver tailored, relevant, and engaging communications that meet today's consumer expectations across all channels.

3D model of a credit card and various symbols for customization

Like every card program, every customer is unique. That’s why we provide you and your customers with powerful tools and services to define a range of choices for your card program. Your customer can choose from these and tailor them even more.

A man and a woman looking at a tablet screen

Experience the future of card issuance with Convego^® Service Market, the platform that simplifies access for issuance services. Discover seamless integrations, smart enhancements, and innovative solutions for an elevated digital experience.

If you have any questions about our end-to-end business solutions or about our SecurityTech company, seek expert advice, or want to give us your feedback, our team is here to support you, anytime.

Convego^® Message Smart Interact: elevate onboarding and welcome experiences

Introducing Convego^® Message Smart Interact