validAIgent

Eliminate returned mail with validAIgent

Leverage the power of agentic AI to eliminate delays in payment card delivery from incorrect addresses. When a customer doesn’t receive their payment card, it can impact the relationship between them and their issuer. One of the main reasons that customers experience delays in receiving their payment card is from incorrectly addressed or undeliverable mail.

Thousands of payment card packages are returned every month:

10-20%

of returned mail is due to incorrect addresses, such as addresses mistyped by the cardholder.

60-75%

of returns are due to addresses being undeliverable, for example when the customer has moved and not updated their records with their bank.

Issuers need a solution

One that eliminates the resource, time, and relationship impacts of undelivered payment cards, without increasing administrative and customer service burdens. Automation, and the power of agentic AI, could be the key.

Introducing validAIgent

 

validAIgent, from Giesecke+Devrient (G+D) leverages the power of agentic AI to meet the undelivered and returned mail challenge.

Can proactively scan your address data, pointing out typos and incorrect mail addresses before packages are sent.

For undelivered mail, validAIgent can contact the cardholder on your behalf to update their address and arrange redelivery, rather than waiting for the customer to contact you.

Then, depending on your requirements, validAIgent can either alert your staff to update their records, or do it for you.

Why choose validAIgent?

Connect systems

synchronize your CRM and your customer address database, ensuring addresses are continuously kept up to date across all systems.

Get cards to cardholders faster and more reliably

validAIgent helps you get more cards delivered right the first-time, increasing customer trust. 

Mitigate and reduce human error

when customers enter their address manually, typos are bound to happen. validAIgent helps you reduce the impact of human error.

Reduce delays and returns

avoid unnecessary returns from mistyped addresses.

Reduce the need for manual intervention

validAIgent helps you to avoid manual data entry or customer contact, as it can handle all of that for you.

A tiered approach

validAIgent offers a tiered approach to its capabilities, so you can choose the level of automation and integration that makes sense for your business. 

Useful resources

Download Center

G+D: your ideal modern issuance partner

Here at G+D, we’re at the forefront of modern issuance. We support our clients with fresh, exciting approaches to the customer payments journey, creating phygital solutions that elevate the entire experience.

Trust

80% of the world's top financial institutions trust G+D with their PayTech needs

Scale

500m contactless cards delivered to our clients every year

Expertise

Winner: G+D has been awarded by ICMA on multiple occasions for innovation leadership in cutting-edge payment card technology

Get in touch

If you have any questions about our end-to-end business solutions or about our SecurityTech company, seek expert advice, or want to give us your feedback, our team is here to support you, anytime.