Customer Service on Demand: Support with competence
Whether for technical support for faults or questions relating to our banknote processing systems, our service team will provide professional support worldwide.
With our G+D Currency Technology Support Line, we guarantee our customers fast response times in the event of faults. The qualified service team relies on efficient solutions, reducing unplanned downtime. Where possible, our remote service team simply resolves a problem within our service contracts using remote diagnostics.
However, we’re not just there when there is a problem: we provide expert support by email or phone for all technical questions to do with banknote processing systems.. In addition, we deliberately rely on transferring knowledge to customer employees, thereby reducing the risk of potential faults.
Our support package at a glance
Fast: short reaction time from the G+D Currency Technology Support Line
Efficient: minimum downtime due to efficient resolution
Expert: highly qualified personnel in our support team
Remote Service: A Cost-Efficient Solution
For any company, downtime is a risk that needs to be taken seriously. Several machine failures can be quickly solved using the G+D Remote Service Solution and expensive periods of downtime can be significantly reduced.
Contact for Banks
Service Hotline: +62 21 2951 7590 ext 204 or +62 21 2951 7590 ext 203
Technical Hotline: +62 21 2951 7590 ext 205
Contact for CITs