Issuance on the spot – Convego Instant Issuance Kiosk
For many years now, self-service kiosks featuring banking services such as cash withdrawal or account servicing options have been a part of banking offers. And customers have come to rely on these automated options. By extension, offering card issuance at a kiosk deepens the customer relationship, and shortens time between customer acquisition and card activation. This conveniency also reduces the time between signup and first use of the card. In addition, it increases potential revenues and boosts loyalty.
The benefits of the Convego Instant Issuance Kiosk
- Resource efficiency: Automated kiosks allow more efficient staffing, that results in more flexible resource deployment
- Optimized customer journey: Offering an instant issuance kiosk allows customers to choose the service options that matter to them, increasing customer engagement and brand loyalty
- Wider access: By offering kiosks outside the bank branch office, customers can be served in more places and access banking services in rural or isolated environments
- Issuance choice: Implementing an alternative to traditional postal delivery reduces environmental impacts and ensures smoother issuance process
Our success formula for positive customer experience: Speed, security, and convenience
Our Instant Issuance Kiosk allows new customers to print their first card. It is also available for existing customers who require a replacement card because it has expired. The interface and customer journey are smooth, straightforward and can be completed in less than 15 minutes. With our instant issuance solution, the average length of time between card activation and first use is significantly reduced.
Download Convego® Instant Issuance Kiosk Briefing
Immediate card activations: Read about instant issuance
The must-have discipline in the card issuance process is speed, from activation to usage. Our Instant Issuance Kiosks are a convenient example illustrating how you can respond to our fast-paced society.
Card issuance services that make the difference
Our card issuing services enable you to create a truly differentiated customer experience at both physical and digital touch points. They have been designed to maximize brand recognition and drive customer loyalty. From day one, they expand the revenue streams of your customer relationships. Our smart issuance services and solutions give you full control, visibility, and traceability throughout the complete issuance process. The same in-depth visibility is even available to your customers. And most importantly, we provide the flexibility you need to tailor the solutions in ways which are most beneficial to your customers and their payment cards.
Instant issuance to usher in new era of banking
Banks must promptly address consumer demands for instant service or information. Instant card issuance kiosks meet these expectations by removing the need to visit a branch office. And cardholders do not have to wait to be serviced. At the same time, instant issuance services increase bank footprints and improve banking reach into underserviced communities.
Superior Issuance Services to boost customer relationships
Today modern banking customers expect secure, convenient and speedy service from their bank, which is configured around their needs and lifestyle. We understand the pressure that creates that for you. We pride ourselves on delivering highly secure, quality products in the shortest possible time. We provide one-stop shop service to handle your project from development, customization and production through to packaging and secure delivery.
Managed Card Issuance
Let us manage your card issuance. This puts you as the issuing bank in the enviable position of being able to dedicate yourself completely to your core business and manage relationships with your cardholders.
Card issuance for partners
Our scalable Convego® Issuance Partner solutions enable you to access a wide range of our card services – including a unified software environment for the shopfloor. You can buy cards or modules from us, but you do not have to worry about the related landscape of distributed machines and software.
We offer self-service solutions for your customers or fit-for-purpose issuance services for offshore locations and your branches.
The next level in card issuance: smart issuance frees up the traditional choices related to issuance. Our next-generation card issuance platform brings an open environment with it and covers smart services and solutions for increased flexibility, transparency, and connectivity.
G+D can help you optimize in-house card personalization. In coming up with a tailored solution for you, we take current market challenges into account. Our offering comprises consulting services and a wide range of possibilities that tap into our outstanding card expertise, whether it means transferring your site, staff, or machinery to us.
Digital first – Convego Now
With Convego Now we bring digital and physical card issuance together. This is our main promise but there is more.