Convego® Relate - Personalized communications for increased customer satisfaction

Convego® Relate allows issuers to add another layer of communication at the most important touchpoint – the moment of issuance. With our solution, this can be fully tailored along with print, augmented reality or via online channels. Today, content needs to be experience-driven and memorable. With Convego® Relate you reduce friction by making your promotions and web destinations immediately accessible. Customers can directly navigate from your printed direct mail to their mobile devices. Build your relationships with the customer in a variety of ways – whatever target customer group and whatever channel you want to use. Whether print, online or digital, Convego® Relate is your way to adapt your messages to create the best and memorable impression on your customer. Our solution is scalable, from classic customization of carriers to premium services, and allows an even deeper customization of your channels.

One solution fits multiple use cases

  • Facilitates a modern, interactive experience
  • Improves your customer relationship
  • Takes your marketing campaigns to the next level
  • Increases your card activation rate
  • Tap into innovation to deliver your digital services
 

Convego® Relate – Full control of your customer relationship

Personalised messages are of more value to your customer during the issuance process. We’ll show you in our video:

Provide messages that stick

  • Convego® Relate Classic – a lightweight editing experience
  • Convego® Relate Premium – a extended editing experience

Convego® Relate Message – Messaging customization

Keep your customer posted throughout the entire issuance process so they know what’s going on and when their card is about to arrive. Or send instant messages to your customer during the issuance process.

Convego® Relate Print – Carrier customization

This solution provides the possibility of sending targeted messages and content to your customer through printed carriers and material during the issuance process.

Convego® Relate Interact – Customize the interaction with online content

This provides issuers with the ability to leverage their existing carriers, collateral, and card. Moreover, it creates exceptional user experience as issuers can produce interactive content for their cardholders that runs on their mobile devices.

Download Convego® Relate information brochure

Tailor your issuance communications and build outstanding customer experiences.

Convego® Relate provides a rich suite of tools that can help transform issuance communications, building a deeper, more compelling relationships between issuers and their customers.

Superior Issuance Services to boost customer relationships

Today modern banking customers expect secure, convenient and speedy service from their bank, which is configured around their needs and lifestyle. We understand the pressure that creates that for you. We pride ourselves on delivering highly secure, quality products in the shortest possible time. We provide one-stop shop service to handle your project from development, customization and production through to packaging and secure delivery.

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