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Digital onboarding – compliant customer identification

Consumers nowadays are accustomed to user-friendly digital services that offer easy onboarding and are device agnostic. In today’s regulated environment, however, customer identification needs to include internal structures for compliance checks and account monitoring. Onboarding processes must be compliant and easily integrated into existing infrastructure.

In order to be competitive and attract new customers, your service and its onboarding need to stand out. The interface should surprise and delight consumers from the moment your relationship with them starts. What sounds simple can be a real game changer when it comes to growing and scaling quickly and efficiently.

Improved digital onboarding for a reliable customer relationship means

  • A digital onboarding solution built on our experience with the most strictly regulated identification ecosystem – such as German BaFin, FINMA, and Sepblac – and compliant customer-facing processes
  • A fully digital onboarding solution supported through various apps and browsers, and developed with a usability-first mindset. Customer acquisition has never been easier, and your services will be up and running in no time
  • A modular, scalable, and future-proof single-platform approach that enables seamless integration into your business processes for a quick go to market
  • Unique and innovative AI-driven document verification such as facial recognition and dynamic, real-time validation of ID documents using a deep neural network. The competitive advantage is yours for the taking
  • With G+D as a partner, you are in good hands. We have a proven track record in working in highly regulated fields such as secure operating systems, payment schemes, and authentication

Know Your Customer (KYC)

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Knowing your customer is crucial for maintaining a healthy business relationship. However, the regulatory aspects of this relationship also need to be taken into consideration when you operate in a financially regulated space.Know your customer (KYC) is a critical function for assessing customer risk; it is also a legal requirement for complying with anti-money laundering (AML) laws. Effective KYC involves establishing a customer’s identity, their financial activities, and the risk they pose.

Not complying with these requirements means possible fines, sanctions, and reputational damage. Furthermore, KYC is a fundamental practice for protecting your organization from fraud and financial losses that can result from illegal funds and transactions. Our compliant digital onboarding solution meets regulatory KYC, AML, and combating the financing of terrorism (CFT) needs that pertain to identifying and authenticating who is who. All of that in a fast and user-friendly way.

The solution does not require human involvement, making actions like verifying an account holder fast and simple.

Jukka Yliuntinen, Head of Digital Payment Solutions at G+D


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Trend report

Creating confidence when it comes to providing financial services is all about securing the customer throughout their journey and building a strong, trustworthy relationship. This relationship starts the moment they onboard to your services. Knowing who is who with easy remote digital identification builds trust and creates traction.

Secure authentication solutions made easy

Our solutions enable you to offer compliant authentication solutions without having to compromise in customer security and legal requirements, nor the customer experience. Quite the opposite, you will see an increase in the use of your services, in a trustworthy fashion which creates loyalty.

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Convego® Mobile Authentication

Multi-factor authentication using biometrics and a mobile device is not only an innovative and trendy way to authenticate users, it also offers customers a convenient and secure state-of-the-art experience. With our solution, accessing your digital payment solutions has never been easier or more secure.

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Convego® tap

Our latest innovation allows your cardholders to continue relying on the card that they already have at hand. Strong Customer Authentication use scenarios can be accessed with a single tap on their mobile device.

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Convego® CloudPay eCOM and SCA

The biggest concern for e-commerce and online payments is cart abandonment at checkout. Tokenization and Strong Customer Authentication – or what we call delegated authentication – can prevent it and help increase conversions.

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Digital first - Convego® Now

Digital First is an essential principle for banks’ products and services in order to build unique and future proof customer experiences digitally. Our solutions enable financial institutions or other players in the ecosystem to provide services like digital issuance and payment to their customers.

More insights into compliant digital onboarding

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G+D and IDnow sign cooperation and partnership agreement

G+D invests in Regtech IDnow GmbH to combine expertise and resources with the aim of developing AI-driven biometric and security technologies.

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G+D simplifies strong customer authentication with card tap

G+D has developed a novel solution for using bank cards with EMV chips for Strong Customer Authentication (SCA). With Convego®® tap, customers simply activate their cards by tapping them against their smartphone.

Get in touch

If you have any questions about our end-to-end business solutions or about our company, seek expert advice, or want to give us your feedback, our team is here to support you, anytime.

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