Our Service Principle: Individual and Needs-Based

We guarantee reliable support for banknote processing systems with our service contracts, and offer a range of needs-based service packages for you to choose from.

Our objective is to guarantee the best possible availability of our systems. With experienced and qualified technicians as well as our global network of branches and service teams, we ensure that faults do not result in long periods of downtime.


The benefits of our services

  • Customized and tailored support

  • Cost control for maintenance and service

  • Systematic scheduling of maintenance tasks for optimum system availability


Services in the Package: What We Offer

Every customer has different needs and expectations. We have therefore put together a variety of service packages tailored to individual requirements – from basic inspection contracts to comprehensive service.

Supported Care

With this variant, customers ordinarily service their systems themselves. We offer them various levels of technical support, depending on the individual agreement.

Classic Care

Within this service package, we are responsible for system maintenance. We regularly visit the customer’s site and perform routine tasks. We respond quickly to any system errors. In addition, we rely on preventive maintenance, i.e. wear parts are replaced even before they fail, or may cause errors.

Managed Care

With this option, our experts are constantly by your side. Maintenance is performed quickly and automatically, depending on system utilization, and errors are also immediately resolved. We also coordinate preventive measures to prevent failure during ongoing operation, and so our customers receive comprehensive care at predictable costs.

Remote Service: Support through Remote Access

Remote service complements the G+D Currency Technology service offering. Remote diagnostics enable us to analyze our customers’ system faults without needing to attend on-site. This enables us to respond on short notice – and act quickly.
Our customers receive comprehensive support – either by phone or, if preferred, via remote access by our specialists. As part of a maintenance contract, diagnostic information gained through remote access also enables optimal preparation for our service technicians.


Download

Services

Overview of All Service Packages.


Contact

Your contact for Russia
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Giesecke & Devrient LOMO, ZAO

+7 812 324-1851

currency-technology-russia@gi-de.com

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