Customer Service on Demand: Support with competence

Whether for technical support for faults or questions relating to our banknote processing systems, our service team will provide professional support worldwide.

With our G+D Currency Technology Support Line, we guarantee our customers fast response times in the event of faults. The qualified service team relies on efficient solutions, reducing unplanned downtime. Where possible, our remote service team simply resolves a problem within our service contracts using remote diagnostics.

However, we’re not just there when there is a problem: we provide expert support by email or phone for all technical questions to do with banknote processing systems.. In addition, we deliberately rely on transferring knowledge to customer employees, thereby reducing the risk of potential faults.


Our support package at a glance

  • Fast: short reaction time from the G+D Currency Technology Support Line

  • Efficient: minimum downtime due to efficient resolution

  • Expert: highly qualified personnel in our support team

Remote Service: A Cost-Efficient Solution

For any company, downtime is a risk that needs to be taken seriously. Several machine failures can be quickly solved using the G+D Remote Service Solution and expensive periods of downtime can be significantly reduced.


Contact

Your contact for Russia
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Giesecke & Devrient LOMO, ZAO

+7 812 324 18 61

service.gdlomo@gi-de.com

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