Banking brands need to offer the personal touch
Retail and digital-first organizations have been adept at using new technology to offer customers personalized experiences. Can the banking sector catch up?
Personalization
In a world where everything is connected through IoT, our actions on the internet generate data which can be used to create personalized user experience
Transforming customer experience with phygital
Our lives are slowly returning to normal, but what does this mean for banking? A phygital approach could revolutionize customer experience
Key considerations for vaccination certificate success
As governments begin to introduce vaccination certificates, there are five key considerations that will determine their success
Why retailers need a payment and loyalty program
The evolving retail landscape means retailers have to keep up with changing customer behavior
Finding a balance between digital and in-person banking
Phygital solutions could help banks to thrive by providing a seamless and adaptive service to their customers
The road to mobile health cards
Health cards on mobile will vastly improve access to and management of healthcare documents and patient data. How can we guarantee that they are also secure?
How to solve fintech scale-up challenges
Payment technology can help fintechs and their entrepreneurial leaders to focus on their core mission
Instant issuance to usher in a new era of banking
Self-service banking is safe, convenient and customized. Discover how instant card issuance kiosks are changing the way consumers approach banking
Metal cards: why demand is exploding
Metal cards have become a key component of banks’ and fintechs’ premium offering. Find out why so many customers want the metal card customer experience
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