en/us/career/jobs/

IT Stack Engineer

Administration  Atlanta, GA, United States

Giesecke+Devrient Mobile Security America, Inc. is seeking a IT Stack Engineer to join our growing team in Atlanta, GA. We are an established organization with a strong global presence and excellent reputation as one of the leaders in our industry.

G+D Mobile Security is a global mobile security technology company headquartered in Munich, Germany. The company is part of the Giesecke+Devrient Group. G+D Mobile Security has a workforce of 5,700 employees and generated sales of approximately EUR 812 m in the 2017 fiscal year. More than 40 sales and partner offices as well as 20+ certified production and personalization sites and data centers ensure customer proximity worldwide.

G+D Mobile Security manages and secures billions of digital identities throughout their entire life cycle. Our products and solutions are used by commercial banks, mobile network operators, car and mobile device manufacturers, business enterprises, transit authorities and health insurances and their customers every day to secure payment, communication and device-to-device interaction. G+D Mobile Security is a technology leader in its markets and holds a strong competitive position.

POSITION SUMMARY:

The IT Stack Engineer position will manage day-to-day operations in cloud/datacenters, primarily in regards to setup, configuration and operations of virtualization layer, hardware, firewall, proxy, load balancers, IDS and operating systems.  The IT Stack Engineer works closely with Design Architects, Service Design Specialists, Application Engineers and Second Level Support Engineers in Professional Services and will have expertize/focus areas towards network. The IT Stack Engineerwill assist in handling service requests, changes, incidents and in-problem management.  The IT Stack Engineer will have responsibility for operations of virtualization layer, hardware, firewall, and operating systems. In addition, the IT Stack Engineer will manage both physical and logical access to configuration items and help in documenting cloud and datacenter routines.  Important skills are advanced technical and IT Stack knowledge of services provided by Professional Services, as well as service management knowledge. More specifically, knowledge of virtualization (VMware), operating systems (Linux and MS), hardware configuration and installation and complex software/infrastructure solutions are required.

RESPONSIBILITIES

  • Identify improvements in setup and capacity expansion 
  • Perform health checks and maintenance of infrastructure
  • Support Cloud & DC Manager with information to be used in capacity planning
  • Inform Regional Head Service Delivery & Operations and Global Resource Coordinator when unplanned work will impact planned work
  • Maintain CMDB and knowledge base in accordance with processes and tools provided
  • Participate in internal (e.g. cloud, automation, cloud/datacenter optimization) and customer projects
  • Provide technical input to Customer Service Manager in regards to incident and problem report creation
  • Collaborate with Database Engineers when support is needed in regards to database topics during projects and operations
  • Provide input to Test Engineers for enhancements of existing procedures
  • Provide input to compliance and informations security related reports requested from Information Security Manager and Service Quality Manager
  • Provide input regarding future and continuous needs in regards to new investments to maintain existing and future services to Cloud & DC Manager and Regional Head Service Delivery & Operations
  • Manage time in accordance with planned and assigned activities to ensure accuracy and quality in planning
  • Follow Professional Services global policies, procedures and tools
  • Meet compliance and information security requirements in Service Operations
  • Evaluate, improve and add applicable work instructions
  • Identify and address day to day continuous improvement activities towards Regional Service Quality Manager and/or supervisor for further actions, related to tools, procedures and compliance fulfilment
  • Provide timely and accurate time reporting

REQUIREMENTS

  • Virtualization experience (VMWare, ESXi)
  • Operating systems, primarily Linux (RHEL) 
  • Monitoring experience - familiarity with Nagios and other monitor platforms

PREFERRED EXPERIENCE AND EDUCATION

  • Telecommunications and/or Payment industry 
  • Working with diverse cultures
  • Bachelor degree in Computer Science, IT, or related technical or engineering field

GENERAL KNOWLEDGE AND SKILLS

  • Technical skillset in the IT Stack area
  • Understanding of databases
  • Knowledge in virtualization (VMware)
  • Knowledge in operating systems (Linux and MS)
  • Knowledge in hardware configuration and installation
  • Knowledge of complex software/infrastructure solutions
  • Knowledge of relevant market technologies in secure environments
  • Service specific knowledge related to payment, telecommunication and OEM solutions
  • Knowledge of ITIL processes and Service Management
  • Ability to work under pressure
  • Very organized and quality conscious
  • Analytical thinking and problem-solving mentality
  • Solution-oriented mindset
  • Being an excellent team player
  • Drive for self-learning and improvement
  • Ability to adapt to changes
  • Ability to follow given processes, procedures and work instructions
  • Strong verbal, written communications and listening skills
  • Fluent written and spoken English

If you are interested in becoming part of our team, have the experience and skills listed above and have a passion for this type of work, please visit our website at http://www.gi-de.com/us.  Giesecke+Devrient America offers a competitive salary and excellent benefits.  

Join us in shaping the future. 

Giesecke+Devrient Mobile Security America, Inc. is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity

  Apply here