Commercial Banks

Super apps are taking off, and thanks to open banking, commercial banks are developing them too. We look at what to consider before launching a super app

The pandemic changed the way we access banking services. How can banks leverage technology and develop their physical presence to maximize user experience?

A phygital approach can improve customer experience in the future. What are the other aspects of electronic payment solutions?

The global trend of hyper-personalization has reached banking. We look at how banks can make the most of customer data to improve customer experience

State-backed digital currencies are promising to extend access to financial services to every citizen. But what design criteria will enable them to achieve that laudable ambition?

There is intense pressure across the cash cycle to cut costs and enhance sustainability. A new white paper by G+D reveals four scenarios for fulfilling those dual ambitions

Discover what banks think about the trends at the intersection of physical and digital banking, from developing a cohesive customer journey to ensuring a physical presence

A recent survey reveals stark differences in consumer knowledge and views of central bank digital currencies around the world. This time, emerging markets are ahead of the curve

The payment industry is in flux. It is fast-moving and ever-changing, yet legacy issues mean that transformation can pose a challenge