Speed is the currency of success for the card issuance process
With our solutions you can speed up the entire card issuance process, from activation to usage. Moving card issuance and replacement cards closer to the customer, for example in a branch or in a remote environment, means that financial institutions put the customer even more in the center of their attention. We enable you to offer instant issuance solutions for your customers to meet their changing needs. With our instant issuance solutions, you create a real point of differentiation. We offer you speed, security and convenience. All of this in turn has a real impact on card activation rates and shortens the time between the activation of new cards and their first use. First and foremost, our services empower your cardholders to use their debit or credit card in a secure and convenient way
Instant issuance offers several key benefits for both banking institutions and customers:
- Boosted revenue: 100 percent activation of cards resulting in increased usage by 35 percent in the first month alone
- Easy on-boarding: Train-the-trainer approach for simplified on-boarding, combined with a simple user experience
- Optimized card process: Offering an alternative to shipping and postal delivery helps the environment and accelerates satisfaction with the exhibition process
- Anti-fraud: reduced fraud risk from card and PIN mailed interception
- Customer focus: Brand differentiation with customer-focused service delivery
- Automated process: automated processes reinforced for improved business agility
Our success formula for customer experience: Speed, security and convenience
Our on-demand, customizable solution optimizes the customer experience. For example, debit cards can be issued in less than 10 minutes. With our instant issuance solution, the average period between card activation and first use will be reduced significantly. You can provide card issuance in the branch of your bank or anywhere at a self-service kiosk.
But there are even more advantageous reasons to select our solutions:
- Rapid scalability: Pilot to multi-branch issuance within 15 days per branch
- Secure supply chain: Proprietary encryptions ensure secure issuance and in-branch issuance helps avoid postal fraud. As a matter of course, our smart cards work with the highly secure EMV standard
- Cost efficient: Save 100 percent on postal delivery and improve activation rates by 100 percent
- One-stop excellence: Our competence and expertise in delivering both hardware and software solutions makes us the ideal partner
- Revenue-boosting Value Added Services, such as digital cards and ePINs can be combined with these services in a cross-sell opportunity that can boost card activation, card usage and revenue
Immediate card activations: Instant issuance
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Speed, security and convenience: In our briefing document you'll find everything you need to know about our instant issuance solutions.
Instant issuance to usher in new era of banking
Banks must promptly address consumer demands for instant service or information. Instant card issuance kiosks meet these expectations by removing the need to visit a branch. And cardholders do not have to wait to be serviced. At the same instant issuance services increase bank footprints and improve banking reach into underserviced communities.
Issuance on the spot: Card issuance kiosk from G+D
Download our paper and find out how speed delivers
The must-have discipline in the card issuance process is speed, from activation to usage. Our Instant Issuance Kiosks are one convenient example illustrating how you can respond to our fast-paced society.
Card issuance services that make the difference
With our card issuing services, you can create a truly differentiated customer experience at both physical and digital touch points. In this way, our services maximize brand recognition and drive the customer loyalty. From day one, they expand the revenue streams of your customer relationships. Our smart issuance services and solutions give you full control, visibility and traceability throughout the complete issuance process. The same in-depth visibility is even available to your customers. And most importantly, we provide the flexibility you need to tailor the solutions in the way that is most beneficial to your customers and their payment cards.
Managed Card Issuance
Let us manage your card issuance. This puts you as the issuing bank in the enviable position of being able to dedicate yourself completely to your core business and manage relationships with your cardholders.
Issuance for partners
Our scalable Convego® Issuance Partner solutions enable you to access a wide range of our card services – including a unified software environment for the shopfloor. You can buy cards or modules from us, but you do not have to worry about the related landscape of distributed machines and software.
The next level in card issuance: smart issuance frees up the traditional choices related to issuance. Our next-generation card issuance platform brings an open environment with it and covers smart services and solutions for increased flexibility, transparency, and connectivity.
Digital first – Convego Now
With Convego Now, we bring digital and physical card issuance together. This is the central premise, but there is more.