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3D model showing a customer at an issuance kiosk

Issuance on the spot – Convego® issuance kiosk

For many years now, self-service kiosks featuring banking services such as cash withdrawal or account servicing options have been a part of banking offers. And customers have come to rely on these automated options.

By extension, offering card issuance services at a kiosk deepens the customer relationship, and shortens time between customer acquisition and card activation. This convenience also reduces the time between signup and first use of the card. In addition, it increases potential revenues and boosts loyalty.

Benefits

  • Resource efficiency: Automated kiosks allow more efficient staffing, that results in more flexible resource deployment
  • Optimized customer journey: Offering an issuance kiosk allows customers to choose the service options that matter to them, increasing customer engagement and brand loyalty
  • Wider access: By offering kiosks outside the bank branch office, customers can be served in more places and access banking services in rural or isolated environments
  • Issuance choice: Implementing an alternative to traditional postal delivery reduces environmental impacts and ensures smoother issuance process

Our success formula for positive customer experience: speed, security, and convenience

Our Issuance Kiosk allows new customers to print their first card. It is also available for existing customers who require a replacement card because it has expired. The interface and customer journey are smooth, straightforward and can be completed in less than 15 minutes. With our instant issuance solution, the average length of time between card activation and first use is significantly reduced.

Downloads

Download Convego® issuance kiosk briefing

The must-have discipline in the card issuance process is speed, from activation to usage. Our issuance kiosks are a convenient example illustrating how you can respond to our fast-paced society.

Download case study

Convego® issuance Kiosk – a secure device that authenticates a customer, prints their bank card, and lets them activate it just as easily, with easy-to-use interfaces and mobile apps. A bank based in Libya has already installed more than 40 of them in its branches, with another 25 planned in a variety of locations. This case study explores what drove the bank to decide on kiosks as their solution – across several use cases.

Onboarding with issuance kiosks

63% of consumers say a seamless, end-to-end experience is the most important consideration when opening a bank account. Adding onboarding functionality makes instant issuance kiosks even more useful. Onboarding at the kiosk enables both account opening and card issuance, with strong authentication and identity checks – enabling the customer’s card to be printed within minutes. Our rugged and robust kiosks, combined with our tested and trusted software solutions, ensure that your onboarding solution will work first time – and every time – in even the most difficult or remote locations. Our technology is ready-to-go. Making it a complete solution for rapid, scalable installation, no matter how complex your environment.

The benefits of onboarding kiosks

  • Multi-channel acquisition
  • Higher conversion and revenue
  • User convenience
  • Immediacy

Convego® issuance kiosk onboarding

Cover of G+D Convego Issuance Onboarding Kiosk Briefing

Download briefing

Closing the gap between physical reassurance and digital convenience

Superior issuance services to boost customer relationships

Today modern banking customers expect secure, convenient and speedy service from their bank, which is configured around their needs and lifestyle. We understand the pressure that creates that for you. We pride ourselves on delivering highly secure, quality products in the shortest possible time. We provide one-stop shop service to handle your project from development, customization and production through to packaging and secure delivery.

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Managed card issuance

Our managed card issuance frees up time so you can focus on your core business and your customer relationships.

3d model of a pay3d model: two persons sitting together with a payment card in the backgroundment card and two persons sitting together
Issuance for partner

Our scalable Convego® issuance partner solutions enable you to access a wide range of our card services – including a unified software environment for the shop floor.

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Instant issuance

We offer self-service solutions for your customers or fit-for-purpose issuance services for offshore locations and your branches.

Smart issuance

Our next-generation card issuance platform brings an open environment and covers smart services and solutions for increased flexibility, transparency, and connectivity.

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Convego® Issuance Industrial Consulting

Let G+D streamline your in-house card personalization. Tailoring solutions to your needs, we diligently address current market challenges.

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Digital First

Customer experience needs to be at the center of your digital strategy. "Mobile first" emerged as a popular catchphrase. Today, "Digital first" is a paradigm that is changing today’s world.

More insights into Convego® Instant Issuance Kiosk

Logo of the Aman Bank

G+D: Personalized payment cards – Aman Bank

Libya’s Aman Bank for Commerce and Investment has successfully deployed the Convego® Instant Issuance Kiosk solution from Giesecke+Devrient (G+D). The new self-service system enables banks to issue personalized debit or credit cards for users within minutes, in a safe, socially distanced way.

A lot of Instant card issuance kiosks in a row

Instant issuance to usher in new era of banking

Banks must promptly address consumer demands for instant service or information. Instant card issuance kiosks meet these expectations by removing the need to visit a branch. And cardholders do not have to wait to be serviced. At the same instant issuance services increase bank footprints and improve banking reach into underserviced communities.

Get in touch

If you have any questions about our end-to-end business solutions or about our SecurityTech company, seek expert advice, or want to give us your feedback, our team is here to support you, anytime.