Issuance services – boost immediate card activations
With our solutions you can speed up the entire card issuance process, from activation to usage. Moving card issuance and replacement cards closer to the customer, for example in a branch or in a remote environment, means that financial institutions put the customer even more in the center of their attention.
We enable you to offer instant issuance solutions for your customers to meet their changing needs. With our instant issuance solutions, you create a real point of differentiation. We offer you speed, security and convenience. All of this in turn has a real impact on card activation rates and shortens the time between the activation of new cards and their first use. First and foremost, our services empower your cardholders to use their debit or credit card in a secure and convenient way.
Instant issuance offers several key benefits for both banking institutions and customers:
- Boosted revenue: 100 percent activation of cards resulting in increased usage by 35 percent in the first month alone
- Easy on-boarding: Train-the-trainer approach for simplified on-boarding, combined with a simple user experience
- Anti-fraud: reduced fraud risk from card and PIN mailed interception
- Optimized card process: Offering an alternative to shipping and postal delivery helps the environment and accelerates satisfaction with the exhibition process
- Customer focus: Brand differentiation with customer-focused service delivery
- Automated process: automated processes reinforced for improved business agility
Our success formula for customer experience: speed, security and convenience
Our on-demand, customizable solution optimizes the customer experience. For example, debit cards can be issued in less than 10 minutes. With our instant issuance solution, the average period between card activation and first use will be reduced significantly. You can provide card issuance in the branch of your bank or anywhere at a self-service kiosk.
But there are even more advantageous reasons to select our solutions:
- Rapid scalability: Pilot to multi-branch issuance within 15 days per branch
- Secure supply chain: Proprietary encryptions ensure secure issuance and in-branch issuance helps avoid postal fraud. As a matter of course, our smart cards work with the highly secure EMV standard
- Cost efficient: Save 100 percent on postal delivery and improve activation rates by 100 percent
- One-stop excellence: Our competence and expertise in delivering both hardware and software solutions makes us the ideal partner
- Revenue-boosting Value Added Services, such as digital cards and ePINs can be combined with these services in a cross-sell opportunity that can boost card activation, card usage and revenue
Immediate card activations: instant issuance
Speed, security and convenience: In our briefing document you'll find everything you need to know about our instant issuance solutions.
Instant Issuance Kiosk
Our Instant Issuance Kiosk allows new customers to print their first card. It is also available for existing customers who require a replacement card because it has expired.
Superior issuance services to boost customer relationships
Today modern banking customers expect secure, convenient and speedy service from their bank, which is configured around their needs and lifestyle. We understand the pressure that creates that for you. We pride ourselves on delivering highly secure, quality products in the shortest possible time. We provide one-stop shop service to handle your project from development, customization and production through to packaging and secure delivery.
Managed card issuance
Let us manage your card issuance. This puts you as the issuing bank in the enviable position of being able to dedicate yourself completely to your core business and manage relationships with your cardholders.
Card issuance for partners
Our scalable Convego® Issuance Partner solutions enable you to access a wide range of our card services – including a unified software environment for the shopfloor. You can buy cards or modules from us, but you do not have to worry about the related landscape of distributed machines and software.
The next level in card issuance: smart issuance frees up the traditional choices related to issuance. Our next-generation card issuance platform brings an open environment with it and covers smart services and solutions for increased flexibility, transparency, and connectivity.
G+D can help you optimize in-house card personalization. In coming up with a tailored solution for you, we take current market challenges into account. Our offering comprises consulting services and a wide range of possibilities that tap into our outstanding card expertise, whether it means transferring your site, staff, or machinery to us.
Digital first – Convego® Now
With Convego® Now, we bring digital and physical card issuance together. This is the central premise, but there is more.
More insights into instant issuance
Instant issuance to usher in new era of banking
We live in a fast-paced society. Banks must react quickly to consumer demands for instant service or information. Instant card issuance kiosks meet these expectations by removing the need to visit a branch. At the same time, they increase a bank's footprint and improve banking reach into underserved communities.