Convego® Relate – personalized communications for increased customer satisfaction
Convego® Relate allows issuers to add another layer of communication at the most important touchpoint – the moment of issuance. With our solution, this can be fully tailored along with print, augmented reality or via online channels.
Today, content needs to be experience-driven and memorable. With Convego® Relate you reduce friction by making your promotions and web destinations immediately accessible for your card holder. Customers can directly navigate from your printed card carrier and collateral to their mobile devices. Build your relationships with the customer in a variety of ways – whatever target customer group and whatever channel you want to use. Whether print, online or digital, Convego® Relate is your way to master the messaging channels during issuance to create the best and memorable impression on your customer. Our solution is scalable, from classic customization of carriers to premium services, and allows an even deeper customization of your channels.
One solution fits multiple use cases
- Facilitates a modern, interactive experience
- Improves your customer relationship
- Takes your marketing campaigns to the next level
- Increases your card activation rate
- Tap into innovation to deliver your digital services
Convego® Relate – full control of your customer relationship
Personalised messages are of more value to your customer during the issuance process. We’ll show you in our video:
Provide messages that stick
- Convego® Relate Classic – a lightweight editing experience
- Convego® Relate Premium – a extended editing experience
Products & solutions
Convego® Relate Print
The core of Convego® Relate Print is where you customize the carrier itself, often the most important printed communication the customer receives. Use this trusted medium to deliver targeted content, helpful information, and brand messaging when customers open an envelope.
Convego® Relate Message
Before the carrier arrives are several critical customer milestones: application completed, card in production, card sent, card about to arrive. Convego® Relate Message lets you tailor these updates in your own voice, with your own brand attributes - at any point in the issuance process and relate with your card holders via SMS, eMail and a personalized Video.
Convego® Relate Interact
Extending each interaction is the role of Convego® Relate Interact. Simple QR codes let you take your customer seamlessly into richer experiences such as augmented reality, and interactive digital content, all on their mobile phone. This provides issuers with the ability to leverage their existing carriers, collateral, and card. Moreover, it creates exceptional user experience as issuers can produce interactive content for their cardholders that runs on their mobile devices.
Download Convego® Relate brochure
Tailor your issuance communications and build outstanding customer experiences.
Convego® Relate provides a rich suite of tools that can help transform issuance communications, building a deeper, more compelling relationships between issuers and their customers.
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Get in touch
If you have any questions about our end-to-end business solutions or about our company, seek expert advice, or want to give us your feedback, our team is here to support you, anytime.