Convego® Relate - Personalized communications for increased customer satisfaction

Convego® Relate allows issuers to add another layer of communication at the most important touchpoint – the moment of issuance. With our solution, this can be fully tailored along with print, augmented reality or via online channels.

Today, content needs to be experience-driven and memorable. With Convego® Relate you reduce friction by making your promotions and web destinations immediately accessible. Customers can directly navigate from your printed direct mail to their mobile devices. Build your relationships with the customer in a variety of ways – whatever target customer group and whatever channel you want to use. Whether print, online or digital, Convego® Relate is your way to adapt your messages to create the best and memorable impression on your customer. Our solution is scalable, from classic customization of carriers to premium services, and allows an even deeper customization of your channels. 

Benefits

One solution fits multiple use cases

  • Facilitates a modern, interactive experience
  • Improves your customer relationship
  • Takes your marketing campaigns to the next level
  • Increases your card activation rate
  • Tap into innovation to deliver your digital services
 

Convego® Relate – Full control of your customer relationship

Personalised messages are of more value to your customer during the issuance process. We’ll show you in our video:

Provide messages that stick

  • Convego® Relate Classic – a lightweight editing experience
  • Convego® Relate Premium – a extended editing experience

Products & Solutions

Convego® Relate Message – Messaging customization 

Keep your customer posted throughout the entire issuance process so they know what’s going on and when their card is about to arrive. Or send instant messages to your customer during the issuance process.

Convego® Relate Print – Carrier customization 

This solution provides the possibility of sending targeted messages and content to your customer through printed carriers and material during the issuance process.

Convego® Relate Interact – Customize the interaction with online content 

This provides issuers with the ability to leverage their existing carriers, collateral, and card. Moreover, it creates exceptional user experience as issuers can produce interactive content for their cardholders that runs on their mobile devices.

Download Convego® Relate information brochure

Tailor your issuance communications and build outstanding customer experiences.

Convego® Relate provides a rich suite of tools that can help transform issuance communications, building a deeper, more compelling relationships between issuers and their customers.

Related Topics

Managed Card Issuance

Let us manage your card issuance. This puts you as the issuing bank in the enviable position of being able to dedicate yourself completely to your core business and manage relationships with your cardholders.

Card issuance for partners

Our scalable Convego® Issuance Partner solutions enable you to access a wide range of our card services – including a unified software environment for the shopfloor. You can buy cards or modules from us, but you do not have to worry about the related landscape of distributed machines and software.

Instant Issuance

We offer self-service solutions for your customers or fit-for-purpose issuance services for offshore locations and your branches.

Smart Issuance

The next level in card issuance: smart issuance frees up the traditional choices related to issuance. Our next-generation card issuance platform brings an open environment with it and covers smart services and solutions for increased flexibility, transparency, and connectivity.

Issuance Outsourcing

G+D can help you optimize in-house card personalization. In coming up with a tailored solution for you, we take current market challenges into account. Our offering comprises consulting services and a wide range of possibilities that tap into our outstanding card expertise, whether it means transferring your site, staff, or machinery to us.

Digital first – Convego® Now

With Convego® Now we bring digital and physical card issuance together. This is our main promise but there is more.

Contact

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