Payment Card Activation
Your frictionless and secure solution to activate bank cards
Today’s busy, digitally focused lifestyles require a more flexible "digital first" approach to issuing PINs, enabling customers to receive or retrieve their PINs whenever and wherever they need, without compromising security. Convego® eActivate and Convego® ePIN provide a simple, secure, out-of-the-box solution to enable issuers to deliver PINs to their customers digitally, through whatever channels are most convenient to their customers.
Benefits
Experience a frictionless and modernized consumer experience:
- Ultimate convenience & security at the same time (no sensitive data)
- Cost saving as our solution complements and reduces the need for IVR, phone, or legacy activation processes
- Increased ROI as cardholders will be encouraged to install and start using the mobile banking app
- Amplified marketing opportunities for the bank with call-to-action features
- Optimized consumer journey with personalized messaging in any context
- Full harmonization with various Issuance Services (e.g. notification, renew, PIN management)
Convego® ePIN – help your customers in the activation process
Changing your PIN services to a "digital first" approach has several benefits:
- Faster activation and first use: digital solutions enable customers to receive their PIN instantly and start to use their card right away
- Simplified supply chain: without the need to print and ship PIN mailers, logistics and supply chains become simpler and more straightforward
- Cost savings: time and money are saved compared to postal delivery
- Leverage sophisticated digital security: issuers’ existing online and mobile services will already use sophisticated digital security and validation technologies, so their customers’ PINs will be protected
- Environmentally beneficial: moving to digital PIN offerings reduces the amount of printed material that issuers need to produce, eliminating packaging materials and related environmental problems
Convego® ePIN seamlessly integrates with your online banking services. Mobile banking reaches customers anywhere by enabling digital PIN services in issuers’ existing mobile banking apps. SMS service is available for card holders without access to smart technology by offering PIN services securely through SMS.
Convego® ePIN information brochure
Digital first customer PIN services
Here you can read why changing your PIN services to a "digital first" approach is a game changer.
Related solutions
Get in touch
If you have any questions about our end-to-end business solutions or about our SecurityTech company, seek expert advice, or want to give us your feedback, our team is here to support you, anytime.